In most recovery communities, trust is not taken lightly and earned over time. At Recovree, it’s important to us that we’re transparent on how we’re collecting and using your information because we want to build a trusting relationship with you.

We’ve made technology a core part of our services because it allows us to support a greater number of people and at a more economical rate. We want to make an impact and help the millions of people struggling with substance use disorder. This disease is too big for small dreams and ideas. We need to think bigger to address this epidemic.

What is done with the information I submit?

The information that you submit helps our team better understand your needs and where we need to make improvements to our processes and technology. It’s important to note that we view and analyze information in aggregate format, looking for trends and patterns. We are never searching or analyzing one person’s information.

Where is the data stored?

The information that you submit is stored in a secure cloud hosting provider with a unique non-identifying number. We protect your data in transit with encryption and use tokenization and data masking where necessary. We use cloud hosting providers that regularly undergo verification of security, privacy and compliance controls. We monitor alerts issued by vendors and security groups related to vulnerabilities.

Who can see the information I submit?

If you work with a recovery coach or peer recovery specialist using Recovree, they are able to view your daily reflections. Recovree employees and contractors are assigned roles to access data and systems with the minimum amount of privileges required for their job and accounts are deactivated upon termination. It’s important to emphasize again that data on our platform is viewed as aggregate information.

Do you sell the data?

We do not sell your data or information.

Is Recovree HIPPA compliant?

We take great care in collecting as little identifying information as possible. Recovree employees and contractors are assigned roles to access data and systems with the minimum amount of privileges required for their job and accounts are deactivated upon termination. We also make sure to protect your data in transit with encryption and use tokenization and data masking where necessary

A few tips for the Recovree users

While we are committed to protecting your data, we also recommend you follow the following security practices to protect your data and others:

  • Secure your computer and mobile devices with a password and lock them when leaving unattended

  • Use a virus and malware protection program

  • Use a modern web browser (Chrome, Safari, or Firefox)

  • Enable web browser auto-updates

  • Enable mobile operating system auto-updates

  • Update the Recovree app when new releases are pushed to the app store

  • Use a strong password not used for other services and change it frequently

  • Do not share user accounts and passwords with others

  • Configure web browsers to prevent saving passwords

  • Notify us immediately of any unusual activity or suspected compromise

Data privacy is extremely important to us and it’s our promise that we will take any ongoing concerns or problems with our systems issues seriously and work to address these concerns as quickly as possible.

We hope this information is helpful as we work together to fight the disease of addiction.